Q1: What are your company's advantages?
A: With over 20 years in the industry, we specialize in medical equipment exports, offering tailored recommendations and solutions.
Q2: Do you offer discounts?
A: Yes. Discounts vary by order quantity.
Q3: How can I confirm the product quality before placing an order?
A: You can purchase a sample or send detailed specs for tailored production.
Q4: How do you handle quality complaints?
A: We maintain strict quality control to minimize defects.
For genuine quality issues, provide videos/photos for free part replacement or negotiate with your freight forwarder.
If logistics damage occurs, contact us immediately prior to port receipt for assistance.
Q5: What is your warranty?
A: Most products come with a 1 or 2-year free warranty and lifetime maintenance.
Q6: What is the delivery time?
A: Delivery is usually within 7–25 working days post-payment confirmation.
Q7: How do I place an order or make a payment?
A: A proforma invoice follows order confirmation. Payment via bank transfer, credit card, Western Union, PayPal.
Q8: How can I contact you?
A: Reach us via TradeMessenger, online message, direct consultation, email, or call. We respond within 8 hours.