Q1: What are your company's advantages?
A: We specialize in medical equipment with 20+ years of expertise, offering tailored solutions.
Q2: Do you offer discounts?
A: Yes, discounts depend on order quantity.
Q3: How can I confirm the product quality before placing an order?
A: Purchase a sample or send your specifications for tailored production.
Q4: How do you handle quality complaints?
A: We maintain strict quality control to minimize defects.
For genuine quality issues, we offer free replacements based on evidence or negotiate with your freight forwarder.
If logistics damage occurs, contact us before receiving the cargo for immediate assistance.
Q5: What is your warranty?
A: Most products have a 1-2 year free warranty with lifetime maintenance.
Q6: What is the delivery time?
A: Delivery is 7–25 working days post-payment confirmation.
Q7: How do I place an order or make a payment?
A: A proforma invoice is issued post-order confirmation. Payment via T/T, credit card, Western Union, PayPal, etc.
Q8: How can I contact you?
A: Contact via TradeMessenger, online message, direct call/email, or inquiry. Response within 8 hours.